Replacement Policy
At URMOZ Playhouse, we are committed to providing high-quality products. If you receive a damaged, defective, or incorrect item, you may be eligible for a replacement under the following terms.
Replacement Eligibility
You may request a replacement if:
- The product is damaged during transit.
- The product is defective or not functioning properly.
- You received the wrong item.
Replacement Period
Replacement requests must be submitted within 6 days from the date of delivery.
How to Request a Replacement
To initiate a replacement request, please provide:
- Your Order ID
- Clear photos and/or an unboxing video showing the issue
- A brief description of the problem
Our team will review your request and, if approved, arrange a replacement as quickly as possible.
Important Information
- Replacement requests made after 6 days of delivery may not be accepted.
- Products damaged due to misuse, improper handling, accidental damage, or normal wear and tear are not eligible for replacement.
- All replacement requests are subject to verification before approval.
- This policy covers replacement only. No refunds will be issued under any circumstances.